American Airlines Austin–Bergstrom International
Airport - AUS Terminal
Location and Terminal Information
Most of American Airlines’ flights from Austin–Bergstrom International Airport (AUS) depart and arrive at Barbara Jordan Terminal. It is the principal terminal at the airport and contains the latest amenities, well-marked signs and convenient access to every airline gate. The terminal is where all American Airlines flights leave and land and the setup is designed to make things easier for passengers with multiple connections or sudden changes.
American Airlines currently uses Gates 1-25 at DFW Airport but your gate assignment may be different; again check your boarding pass. Passengers are advised arriving just to the airport to use the airline mobile app or check American Airlines AUS Airport monitors for their gate.
Basic Information of American Airlines AUS Terminal
Information about American Airlines
| Name of Airline | American Airlines |
| Airline Official website | https://www.americanairlines.in/ |
| American Airlines Phone Number | +1800-433-7300 |
| ICAO Code | AAL |
| Airline Code | 001 |
| Airline IATA Code | AA |
| https://www.facebook.com/AmericanAirlines | |
| https://twitter.com/americanair | |
| Youtube | https://youtube.com/americanairlines |
| Get more information about All American Airlines | https://askforairlines.com/american-airlines/ |
Information of Austin-Bergstrom International Airport (AUS)
| Operation of Flight at | Austin-Bergstrom International Airport |
| Airport Code | AUS |
| Airport Official Website | https://www.austintexas.gov/airport |
| AUS Phone Number | (512) 530-2242 |
| Airport Address | 3600 Presidential Blvd, Austin, TX 78719, United States |
| Flight Arrival Terminal | Barbara Jordan Terminal |
| Flight Departure Terminal | Barbara Jordan Terminal |
| https://www.facebook.com/AustinAirport | |
| https://www.instagram.com/ausairport | |
| https://x.com/austinairport | |
| Youtube | http://www.youtube.com/@AUSAirport |
American Airlines Austin-Bergstrom International Airport Map
American Airlines AUS Phone Number and Contact Info
Call American Airlines AUS customer service for any support related to your flight, your luggage, special services or check-in problems. Being ready with such information is important because it saves time when something unexpected occurs.
- American Airlines AUS Phone Number: +1-800-433-7300 (24/7 General Support)
- AUS Airport Info Desk (American Airlines Desk at Barbara Jordan Terminal): Available during operational hours
- Lost and Found (within the terminal): +1-512-530-LOST (5678)
- Baggage Services (American Airlines): Either go to the baggage claim counter or call the help desk listed above to get help.
Special accessibility requests and requests for medical help can be made by contacting the same travel institutions. A TTY phone service is available to help hearing-impaired travelers by calling +1-800-543-1586.
Check-in and Security Process at AUS Terminal
You can easily and quickly check in for American Airlines Austin–Bergstrom International Airport – AUS Terminal when the airport is not too busy. Some of the ways to check in with the airline are:
- There are self-service kiosks in the departure area.
- Older models of customer service feature staff at help counters.
- You can check in for your flight on the American Airlines app which saves you time in the queue.
Barbara Jordan Terminal has TSA handling security and travelers who have PreCheck receive dedicated lanes. You might wait 10– 25 min during the morning rush. To allow for check in and all of the delays try to arrive 2 hours before a domestic flight and 3 if it’s local.
Baggage Claim and Handling
At American Airlines AUS Airport, go down to the lower level of the terminal to go to the baggage claim area that is indicated by the signs. Carousels for each arrival gate have been set up by American Airlines. So if luggage is missing or is a little late on arrival, passengers should inform the baggage service office in the airport or via the customer service number of the carrier as soon as possible.
When in the American Airlines AUS Airport, oversized or special baggage must be picked up at the service counter of the airline. If you left your personal items and left the terminal you can easily request help by asking the American Airlines AUS Phone Number provided before this.
Lounge and Comfort Options
Although American Airlines does not have an Admirals Club lounge at AUS, those who qualify such as first-class passengers and Oneworld elite members, are allowed to use partner lounges near the airport or special seats close to their gates. Quiet areas for passengers, charging stations and family-friendly facilities are included at the Barbara Jordan Terminal.
Those wishing for an upscale airport experience can pay to utilize The Club at AUS which is by Gate 2. Even though American Airlines does not manage it, the airport provides free snacks, drinks and Wi-Fi for those who need them.
Dining and Shopping Near American Airlines Gates
If you’re flying out of American Airlines Austin–Bergstrom International Airport – AUS Terminal, you can start your trip with one of Austin’s great local eateries. Several well-known eateries and Texas-style restaurants can be found at the terminal, among them:
- Salt Lick BBQ
- Peached Tortilla
- Juiceland
- Haymaker
Passengers have retail choices like Austin Article, BookPeople and Texas Market for snacks, souvenirs and necessities. Many shops stay open from the early hours of the morning, even after the final flight leaves.
Ground Transportation and Parking Options
You can get to or from the American Airlines terminal at AUS using many different transportation methods.
- Lower arrival pickups are used for rideshare services (like Uber and Lyft)
- Public buses from CapMetro are a cheap way to travel to downtown and nearby destinations.
- You can get your car by walking a short distance to a Rental Car Facility.
- At the curb, you can hire a taxi or shuttle directly.
If you drive there are various parking lots at the American Airlines AUS Airport. If you want to park and get to the terminal easily you can park the Blue Lot (close) or Red Lot (far) and Red Lot provides easy access by using their free shuttles.
Accessibility and Special Assistance
American Airlines at AUS Airport has hotel features that are ADA-compliant, supporting anyone with mobility, visual or other disabilities. Features include:
- Having wheelchair-accessible spots at the check-in desk and in the restroom
- Elevators, ramps and markings on the floor that can be touched
- Good choices for shuttles and ground transportation
- Help can be organized by calling the American Airlines AUS Phone Number or by seeking help at the check-in counter.
Plan to tell the airline about any special needs at least two full days ahead.
Wi-Fi and Charging Stations
Tips for a Smooth Experience
Below are some techniques to make your trip through the American Airlines Austin–Bergstrom International Airport – AUS Terminal smoother.
- Show your boarding pass on your phone to go straight to the boarding gate
- Try to leave early if you are heading to Austin for a major event like SXSW or ACL.
- Check the MyTSA app or the website of the airport to know how busy the TSA will be before you arrive
- You can use GateWay or TSA PreCheck to skip some steps at airport screening.
- If you need help, the staff at American Airlines are friendly and prompt at Austin Airport.
Finding your way around at American Airlines Austin–Bergstrom International Airport – AUS Terminal is easy, mostly because the staff is helpful, the layout is simple and everything feels hospitable, like in Texas. What you need for a smooth trip is provided, as you’re told how to reach out to the right team and given the very helpful American Airlines AUS Phone Number.
AskForAirlines is the best place to find American Airlines Austin–Bergstrom International Airport – AUS Terminal related advice, airline office details and help with flights. Regardless of your experience with flying, we help you with our tips at every step along the way.
