American Airlines Baltimore/Washington International
Airport - BWI Terminal
If you are traveling from American Airlines Baltimore/Washington International Thurgood Marshall Airport – BWI Terminal then we know that having reliable information makes navigating the BWI Terminal of American Airlines at Baltimore/Washington International Thurgood Marshall Airport – BWI – whether you’re leaving or returning – very straightforward. At AskForAirlines, our guide for travelers through this hub covers all you need to know about terminals, contact information, amenities, baggage and other details.
Where American Airlines Operates at BWI
American Airlines is based out of Concourse C at Baltimore/Washington International Thurgood Marshall Airport (BWI). It is part of the American Airlines BWI Airport heading to text over here,” with an easy-to-reach and neat design. Flights to Charlotte, Dallas/Fort Worth, Miami and Chicago, all popular destinations, usually leave from here.
Passengers will need to follow the signs that mark the way to Concourse C after getting inside the airport. Passing through security is usually fast and any eligible passenger can use TSA PreCheck.
Basic Information of American Airlines BWI Terminal
Information about American Airlines
| Name of Airline | American Airlines |
| Airline Official website | https://www.americanairlines.in/ |
| American Airlines Phone Number | +1800-433-7300 |
| ICAO Code | AAL |
| Airline Code | 001 |
| Airline IATA Code | AA |
| https://www.facebook.com/AmericanAirlines | |
| https://twitter.com/americanair | |
| Youtube | https://youtube.com/americanairlines |
| Get more information about All American Airlines | https://askforairlines.com/american-airlines/ |
Information of Baltimore/Washington International Airport (BWI)
| Operation of Flight at | Baltimore/Washington Thurgood Marshall Airport |
| Airport Code | BWI |
| Airport Official Website | https://bwiairport.com/ |
| BWI Phone Number | (410) 859-7111 |
| Airport Address | 7050 Friendship Rd, Baltimore, MD 21240, USA |
| Flight Arrival Terminal | Concourse C |
| Flight Departure Terminal | Concourse C |
| https://www.facebook.com/BWIairport | |
| https://www.instagram.com/bwi_airport/ | |
| https://x.com/BWI_Airport |
American Airlines Baltimore/Washington Thurgood Marshall Airport Map
American Airlines Baltimore/Washington International Thurgood Marshall Airport - BWI Terminal Contact Information
Have trouble with your reservation, a flight delay or your baggage? At BWI, you can talk to a member of the American Airlines support team onsite. If you have immediate questions, this is how you can get help.
- Primary Contact:
American Airlines BWI Phone Number – 800-433-7300
(Available 24/7 for flight status, reservations, or travel updates.) - Baggage Services (at BWI):
Call 410-859-7100, or visit the American Airlines baggage office near the baggage claim area in Concourse C. - Lost and Found (American Airlines Only):
If your item was lost on board or at the gate, submit a claim through American Airlines’ Lost & Found Portal. - Airport Information Desk (General):
You can also contact BWI Airport at 410-859-7111.
American Airlines BWI Phone Number is the main point of contact, yet for problems at the airport, you can visit the offices or counters at the American Airlines Baltimore/Washington International Thurgood Marshall Airport – BWI Terminal.
Check-in and Security at Concourse C
There are multiple check-in options for travelers departing from American Airlines Baltimore/Washington International Thurgood Marshall Airport – BWI Terminal:
- The front of Concourse C has these kiosks so you can print boarding passes, handle your baggage and make last-minute changes to your travel plan.
- During business hours, American Airlines can assist passengers who have special needs or who want to find out about their baggage.
- National travelers can use online check-in, typically starting about 2 hours ahead of departure.
Concourse C security is handled by the federal Transportation Security Administration (TSA). There are Standard, PreCheck and Clear security lanes for travelers.
Giving yourself a 2-hour advantage for domestic flights and 3 hours before international flights makes your travel run more smoothly.
Baggage Claim and Assistance
From the exit area of Concourse C,American Airlines baggage claim is a short walk away. Each monitor in the American Airlines BWI Airport displays how far along a flight is in its carousel. In the event your luggage doesn’t come right away:
- Head to the American Airlines Baggage Office near the claim area.
- Call the American Airlines BWI Phone Number listed above for status updates.
- Track your baggage online using your claim number and last name at aa.com/baggage.
Any problem with your bag, like damage, delay or it not arriving, must be declared in writing within 24 hours of your arrival and how much you get depends on your route and class.
Lounge Access for Premium Travelers
Even though American Airlines does not have an Admirals Club in BWI, those traveling in the premium cabin as well as AAdvantage members can use airport lounges and nearby businesses.
You may get access to the partner lounge when traveling internationally in business class or being a Oneworld elite — either ask at the gate or confirm it during booking.
Dining and Shopping at American Airlines Baltimore/Washington International Thurgood Marshall Airport - BWI Terminal
There are several eateries and stores at Concourse C for passengers on American Airlines flights. A variety of good spots include:
- Potbelly Sandwich Works
- Dunkin’
- Hudson News
- America!
Whatever you want to eat before flying, you won’t run out of choices at the American Airlines BWI Airport terminal.
Transportation to and from the Terminal
The airport is convenient to get to using roads or public transportation. The following are your different ways to travel around:
- Designated pick-up zones for Uber, Lyft, and taxis are just outside the baggage claim area.
- Hourly and daily parking garages are available near the terminal. A shuttle connects the long-term lot with the terminal.
- The BWI Rail Station offers connections to MARC and Amtrak. A free shuttle runs between the rail station and the terminal.
- The consolidated Rental Car Facility is offsite but accessible via airport shuttles.
Accessibility and Special Assistance
BWI has accessibility services provided by American Airlines like wheelchairs, visual support and assistance for those who are deaf.
Here’s how to ensure support:
- Request Assistance in Advance: Add special services to your booking at least 48 hours before departure.
- Wheelchair Assistance: Upon arrival, notify a skycap or check-in agent.
- Accessible Restrooms & Elevators: Located throughout Concourse C, near gates and security.
Should you require more help for accessibility, phone the American’s Disability Assistance Desk at 800-433-7300 which is the same number as the American Airlines BWI Phone Number.
Delays, Cancellations, and Rebooking Help
Though the airline team at BWI tries to ensure every flight is on time, there’s always a chance of disruptions due to weather or problems that come up.
In such cases:
- Head to the American Airlines service desk located near the gate area in Concourse C.
- Use the American Airlines mobile app or website to rebook or claim compensation.
- Eligible passengers may be offered food vouchers or overnight accommodations depending on the cause of delay.
Final Travel Tips for Flying American Airlines via BWI
- Download the AA Mobile App: Access real-time updates, boarding passes, and gate changes.
- Enroll in AAdvantage: Frequent flyers can accumulate miles, enjoy upgrades, and get early boarding.
- Check for Upgrades: You may be eligible for same-day upgrades via the app or at the gate.
The environment at American Airlines in BWI Airport has been made to be comfortable, efficient and up-to-date. If you use this guide and get the needed preparations, traveling will be much less stressful.
For more official airline numbers, airport guidance and travel suggestions, use the features within AskForAirlines.
