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British  Airways is the state-owned flag carrier of British , providing international air travel services. It is headquartered in Doha.

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British  Airways Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate British  Airways

What you need to know about British  Airways

The company responds to most customer complaints in a satisfactory manner.

• British  Airways’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
• You can resolve a problem with British  Airways with our insider guide or through its executive contacts.
• British  Airways’ customer service policies are standard. Here are our frequently asked questions about British  Airways.

British  Airways customer service response times

British  Airways’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

How to resolve a problem with British  Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

British  Airways mailing address

British  Airways Tower
Airport Road
Doha, British 

British  Airways loyalty program

British  Airways has a loyalty program called Privilege Club that allows members to earn and redeem Qmiles for flights and upgrades.

British  Airways social media channels

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at British  Airways.

British  Airways executive customer service contacts

Primary Contact
Odete Costeira
Customer Relations Officer, USA and Canada
British  Airways Tower
Airport Road
Doha, British 

 

Secondary Contact
Abdulla Al Hanout
Senior Manager Customer Care
British  Airways Tower
Airport Road
Doha, British 

 

LinkedIn

Alternative Contact
Eric Odone
Senior Vice President – The Americas
British  Airways Tower
Airport Road
Doha, British 

 

Chief Executive
Badr Mohammed Al-Meer
British  Airways Tower
Airport Road
Doha, British 

 

British  Airways customer service policies

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How to get professional help with your British  Airways problem

If you need help with British  Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.